How To Use Social Media As A Customer Service Platform 2

How to use social media as a customer service platform

The customer experience had been rocked and revolutionised by social media. 32% of consumers now expect a reply when they contact a company within 30 minutes, and this number increases when complaining, with 42% of consumers demanding a response within 60 minutes. However despite these pretty terrifying timelines on which your brand reputation may rely,…

How To Use Social Media To Form Customer Relationships

How to use social media to form customer relationships

This is 2017 – no longer are customer relationships formed by one-to-one, in-person communications and personal letters. Yet despite the potential of social media as a tool for relationships, few businesses understand how this marketing medium can be made personable – and even fewer have a concrete plan in place for forming and nurturing customer…

The importance of a good web design

Your website looks beautiful – carefully chosen images, a colour palette that reflects your brand colours, and a nicely styled font. The trouble is, your visitors aren’t converting – those numbers that you see in Google Analytics aren’t translating to products or services purchased, or messages sent through your contact form. At this point, it’s…

Measuring the impact of social media

Only by measuring the engagement with your social media content will you understand visitor behaviour and get a better appreciation of the results of your marketing across various platforms. The problem is that visitor numbers alone, or even profitability, does not necessarily indicate if your social media strategy is working well and which social media…

Make Me Local, Kent

Responsive web design explained

The first website to use responsive web design (RWD) was launched in 2001 and American web designer and author Ethan Marcotte coined the term ‘responsive web design’ in 2010. Responsive web design is the solution to a problem that web designers struggled with for a long time. The problem arose because of the complexities involved…