Projects
Full time, permanent position
Office based
To head up the projects team, managing the client journey from inception to completion, ensuring that all projects are completed within a defined time period.
You will be working across multiple projects at one time and will be responsible for managing the client journey on a new website project. You will be fully responsible for the planning, management, and co-ordination with 3rd party suppliers in addition to nurturing on-going client relationships. The role will be supported by a Project Assistant who will also directly report into you
You will also be an Ambassador for the Make Me Local brand.
What you will be doing
- Provide end-to-end project management for all new website projects
- Responsible for the smooth running of projects so that they are delivered on budget, on time and at a high level of quality
- Ensuring project brief is fully met and clients’ expectations exceeded in the delivery of our product
- Direct line manager to Projects Assistant; oversee and evaluate contribution, performance and development
- Development objective setting and quarterly appraisal reviews with Project Assistant
- Management of project capacity and efficiency within the projects, design and development teams
- Ability to foresee any risks and issues and work closely with teams to make sure these are identified and mitigated
- Review and implement changes to fit strategic direction of company and ensure that we are continually improving project processes
- Maintain a strong working relationship with clear communication and detailed project briefing for the development team
- Working closely with the Content Delivery Manager to ensure that content is delivered on time and to the standards required
- Liaising with 3rd party suppliers
- Creation of detailed photography briefs to meet client expectations and fulfil the website requirements
- Provide briefing and follow up clear and concise feedback to website designers
- Using project management software to track the progress of projects (Insightly)
- Website review and QC to ensure product meets company standards and client brief
- Build strong on-going relationships with customers and be the first point of contact
- Communicate with the team and ensure all members are on board with delegated tasks
- Stay up-to-date on trends, developments and news in the design and digital arenas
Who you are
- Puts the customer at the heart of the sale
- Goal orientated and entrepreneurial
- Takes ownership and proposes solutions based on a customer’s needs.
- Socially confident with excellent presentation skills
- Demonstrates success in their digital marketing / project management career
- To have an active interest in the web development industry
- Ability to develop strong rapport with varying types of customer
- Passionate about providing exceptional customer service
- Articulate and personable
- Strong attention to detail
- Excellent time management and ability to prioritise tasks
- Ability to work effectively to deadlines
- Self motivated, organised and accountable
- Extremely process driven with a strong drive for results
- Work in a well ordered and methodical manner
- Strong understanding of the purpose of a website
- Strong communication skills both verbal and written
- Ability to work independently and use own initiative
What you hopefully will have done
- Previous experience of working with Insightly
- Some experience or interest in website design / development
- An understanding of SEO and digital marketing
- Previous experience within a projects management role