Job Title Digital Project and Account Manager
Location Bromley office, 1 mile from Bromley South mainline train station
Why you exist To be an integral part of this small team, managing the client journey from inception to completion, ensuring that all projects are completed within a defined time period. Managing multiple projects at any one time through co-ordinating with 3rd party suppliers. To be fully responsible for the planning, management. co-ordination and financial control of projects in addition to nurturing on-going client relationships, being an Ambassador for the Make Me Local brand.
What you will be doing Project Management (50%)
• Ensuring the smooth running of projects so that they are delivered on budget, on time and at a high level of quality
• Exceeding customer expectations in the delivery of our product
• Identifying and prioritising own tasks
• Delegating appropriate tasks in an efficient manner
• Liaising with 3rd party suppliers
• Communicating with customers on a regular basis to ensure that deadlines are met
• Weekly reporting of progress of projects
• Using project management software to track the progress of projects
• Identifying and responding in a timely manner to any issues that may occur
• To build strong on-going relationships with customers and be the first point of contact
• Arranging client meetings in timely manner ensuring that deadlines can be met
Account Management (50%)
• Ensuring that customers have a positive experience from the point of project completion onwards
• Ensuring customers are retained by Make Me Local and expectations are exceeded
• Carrying out quarterly customer service phone calls to establish any concerns or queries
• Answering in-bound customer queries in a timely manner
Who you are • Ability to develop strong rapport with varying types of customer
• Passionate about providing exceptional customer service
• Articulate and personable
• Strong attention to detail
• Excellent time management and ability to prioritise
• Ability to work effectively to deadlines
• Self motivated, organised and accountable
• Extremely process driven with a strong drive for results
• Works in a well ordered and methodical manner
• To have an active interest in the web development industry
• Strong understanding of the purpose of a website
• Strong communication skills both verbal and written
• Ability to work independently and use own initiative
• A creative eye for digital branding would be desirable
What you hopefully will have done • Working knowledge of the web industry, either Corporate or SME
• A good understanding of SEO and digital marketing
• A good understanding of how social media can be used to generate leads for SME’s

Interested? We certainly hope so….

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“Make Me Local have made me social and I couldn’t be happier. Whilst they do all the hard work they make you feel involved, which is important to our business. Their expertise, knowledge and level of service is amazing but the real bonus is just how friendly, knowledgeable and patient they are! It’s Twitter without the Twit!”
Rhys Jones - Blueberry Pictures

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